Privacy policy

Privacy Policy – DESYLO

Last updated: January 8, 2026

Desylo (“we”, “us”, “our”) operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

Desylo is powered by Shopify, which enables us to provide our Services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you.

We may collect the following categories of personal information:

1. Contact Information

  • Name

  • Billing & shipping address

  • Phone number

  • Email address

2. Payment & Transaction Information

  • Payment method details (processed securely via third-party gateways)

  • Order history, purchases, returns, exchanges, cancellations

  • Payment confirmation and transaction status

⚠️ Note: We do not store your card or UPI details. Payments are handled securely by trusted payment partners.

3. Account Information

  • Username and account preferences

  • Order tracking and customer support records

4. Communication Information

  • Messages sent to us via email, chat, or contact forms

  • Customer support inquiries

5. Device & Usage Information

  • IP address

  • Browser and device type

  • Pages viewed and interaction data

  • Cookies and similar technologies

Sources of Personal Information

We collect personal information:

  • Directly from you (when you place an order, contact us, or create an account)

  • Automatically (through cookies and analytics tools)

  • From service providers (payment gateways, shipping partners, analytics tools)

  • From third-party platforms (marketing or social integrations, where applicable)

How We Use Your Personal Information

We use your information to:

1. Provide & Improve Our Services

  • Process orders and payments

  • Ship products and manage deliveries

  • Handle returns, refunds, and exchanges

  • Provide customer support

  • Improve website performance and user experience

2. Marketing & Communication

  • Send order confirmations and service updates

  • Share promotional offers (only if you opt-in)

  • Recommend products relevant to your interests

You can unsubscribe from marketing emails at any time.

3. Security & Fraud Prevention

  • Prevent unauthorized transactions

  • Detect fraudulent or malicious activity

  • Secure customer accounts

4. Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our terms and policies

How We Share Personal Information

We may share your information only when necessary:

  • With Shopify and trusted service providers (payment processing, logistics, IT support)

  • With shipping partners to deliver your orders

  • With marketing platforms (only with consent or as permitted by law)

  • When required by law, legal process, or to protect our rights

We do not sell your personal information.

Relationship With Shopify

Our store is hosted on Shopify Inc. Shopify processes personal data to provide and improve its services. Your data may be stored outside your country of residence.

You can learn more about Shopify’s privacy practices here:
👉 https://privacy.shopify.com

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal information.

Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

Data Security & Retention

We implement reasonable security measures to protect your information. However, no method of transmission is 100% secure.

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal obligations

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw marketing consent

  • Request a copy of your data

To exercise your rights, contact us using the details below.

International Data Transfers

Your information may be transferred and processed outside your country. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Email: support@desylo.com
Business Name: Bengal Edge Global Private Limited
Brand: DESYLO™
Registered Address:
Hazi Para, Dogachhi, Nadia, West Bengal – 741152, India