Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@desylo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@desylo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@desylo.com.
Refund & Return Policy – DESYLO
We have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unopened, and in the same condition as received
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It must be in its original packaging
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You must provide a receipt or proof of purchase
Due to the nature of our products, opened or used food items are not eligible for return.
How to Start a Return
To initiate a return, please contact us at:
Once your return request is approved, we will share instructions on how and where to send your package.
📍 Return Address:
Will be shared via email after return approval.
⚠️ Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
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A damaged product
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A defective item
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A wrong item
Contact us within 48 hours of delivery at
📧 support@desylo.com
with clear photos/videos of the issue, and we will resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (including food products)
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Opened or used items
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Custom or special-order products
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Sale or discounted items
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Gift cards
If you are unsure about a product, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order separately for the desired product.
European Union (EU) Customers – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Conditions:
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Item must be unused, unopened, and in original packaging
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Proof of purchase is required
Return shipping costs are the responsibility of the customer unless the item is defective.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection.
If approved:
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Refunds will be issued to the original payment method
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Processing time: 7–10 business days
Please note that banks or payment providers may take additional time to reflect the refund.
If more than 15 business days have passed since your refund approval, please contact us at:
Contact Us
For any questions regarding returns or refunds: